Phishing

Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises (e.g., Microsoft Office 365). These messages usually direct you to a spoofed website or otherwise get you to divulge private information (e.g., passphrase, credit card, or other account updates). The perpetrators then use this private information to commit identity theft.

One type of phishing attempt is an email message stating that you are receiving it due to fraudulent activity on your account, and asking you to “click here” to verify your information. See an example below.

email phishing office 365

Phishing scams are crude social engineering tools designed to induce panic in the reader. These scams attempt to trick recipients into responding or clicking immediately, by claiming they will lose something (e.g., email, bank account). Such a claim is always indicative of a phishing scam, as responsible companies and organizations will never take these types of actions via email.

Spear phishing

Phishing attacks directed at specific individuals, roles, or organizations are referred to as “spear phishing”. Since these attacks are so pointed, attackers may go to great lengths to gather specific personal or institutional information in the hope of making the attack more believable and increasing the likelihood of its success.

The best defense against spear phishing is to carefully, securely discard information (i.e., using a cross-cut shredder) that could be used in such an attack. Further, be aware of data that may be relatively easily obtainable (e.g., your title at work, your favorite places, or where you bank), and think before acting on seemingly random requests via email or phone.

Whaling

The term “whaling” is used to describe phishing attacks (usually spear phishing) directed specifically at executive officers or other high-profile targets within a business, government, or other organization.

To guard against phishing scams, consider the following:

Avoid Phishing Scams

Reputable organizations will never use email to request that you reply with your password, full Social Security number, or confidential personal information. Be suspicious of any email message that asks you to enter or verify personal information, through a website or by replying to the message itself. Never reply to or click the links in such a message. If you think the message may be legitimate, go directly to the company’s website (i.e., type the real URL into your browser) or contact the company to see if you really do need to take the action described in the email message.

The safest practice is to read your email as plain text.

Phishing messages often contain clickable images that look legitimate; by reading messages in plain text, you can see the URLs that any images point to. Additionally, when you allow your mail client to read HTML or other non-text-only formatting, attackers can take advantage of your mail client’s ability to execute code, which leaves your computer vulnerable to viruses, worms, and Trojans.

If you choose to read your email in HTML format:

Hover your mouse over the links in each email message to display the actual URL. Check whether the hover-text link matches what’s in the text, and whether the link looks like a site with which you would normally do business.

On an iOS device, tap and hold your finger over a link to display the URL. Unfortunately, Android does not currently support this.

 

Before you click a link, check to see if the message sender used a digital signature when sending the message. A digital signature helps ensure that the message actually came from the sender.

When you recognize a phishing message, first report it IT, and then delete the email message from your Inbox, and then empty it from the deleted items folder to avoid accidentally accessing the websites it points to.

 

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